Where should Knowledge Management go next?

Most of us agree that AI is changing our profession. We know we need to rethink both the way we work and the value we bring. But one question remains:
What should we actually do now?

In a keynote I delivered last week in the annual conference of the Israeli KM Forum, I suggested five practical steps that can help Knowledge Management move from an operational function to a strategic business capability:

1️⃣ External and Internal.
Shift the center of gravity. Move beyond managing internal knowledge. Help employees seamlessly connect organizational knowledge with trusted external knowledge and information.

2️⃣ Capture expertise at scale.
Invest much more in capturing the tacit knowledge of critical experts and other professionals before it disappears, and transform it into organizational assets.

3️⃣ Turn knowledge into capabilities
Use AI agents not just to retrieve information, but mainly to embed organizational knowledge into daily work, decisions, and processes.

4️⃣ Move from sharing knowledge to growing knowledge.
Again- shift the center of gravity. Knowledge Management should actively drive continuous learning, innovation, and the systematic development of new organizational knowledge. AI will enable sharing; we as KMers should foster much more knowledge creation.

5️⃣ Lead knowledge-based digital transformation.
Once these foundations are in place, we can offer something much bigger: helping organizations redesign their digital workplace and business processes around their knowledge. This creates an entirely new value proposition for Knowledge Management, but more than that- for the organization.

Our future may be promising.
It won't depend only on us, but it does require us to change our mindset, starting now.