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2Know Newsletter

News

Digital Communities done right

Professional websites and portals have long become the main gateway to information and knowledge of the organization.
both to customers and the external public, and to employees and the various positions. Almost every organization currently manages websites and portals, from a few (one for customers and one for employees) to many (for customers, suppliers, and professional employees according to the various fields).

Facebook's developers conference was held this last April. Facebook announced an overall facelift which will enhance communities....

It’s not what you sell- it’s what you stand for - Book Review

Organizations should document significant knowledge to prevent loss, but extensive systems can overwhelm employees. Improving search literacy with tools, search tips, content organization, and expert consultations can help. Investing in these aids enhances efficiency, knowledge management, and employee empowerment.

" It's Not What You Sell, It's What You Stand For " is a book by Roy Spence 2009, with collaborative input from Haley Rushing. Roy Spence...

On six minutes and Self service

Managing service organization knowledge such that junior employees deliver high-quality service.

Recently, the "six-minute law" has been instated in Israel. This law requires companies to answer customer calls in six minutes or less....

The robots are taking over our jobs (and it's not half bad)

Every organization currently has many alternatives for digitally managing information and knowledge.
The ROM company leads organizations in decisions related to digital platforms:
- Is it necessary to purchase new technology, or can we rely on the existing one?
- What should be offered to employees for which purpose?
- Which tool should be purchased for a specific purpose? The ROM company has a close familiarity with the ever-changing range of solutions for the benefit of information & resources

Every once in a while, someone publishes an article warning us from a drastic change in our workplaces that will replace us human workers...

Articles

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