SOPs and working guidelines improved authoring course
Objectives
After completing this course, students will have the skills to:
Develop skills in creating procedures, SOPs (Standard Operating Procedures), and user guidelines.
Enhance the readability and accessibility of documents.
Craft documents that cater to both comprehensive reading and quick reference.
Create user-friendly materials that offer specific answers to readers' questions.
Improve document quality for increased user satisfaction and efficiency.
Description
This course not only introduces a fresh perspective on the planning and creation of user-friendly procedures-based documents but also equips participants with a unique methodology for effective planning and organization of content. It culminates with a set of practices aimed at optimizing the use of tables, colors, and icons to enhance the readability and usability of these critical documents significantly.
Duration
8 academic hours
Course Starting Dates
Coming soon
Cost
-
Prerequisites
Experience in writing procedures of work, SOPs or guidelines
Syllabus Highlights
The following topic will be covered:
The Challenge: Understanding the complexities of procedures-based documents.
The Procedures-Based Documents Pyramid: Unveiling the structure and hierarchy.
Planning a New or Renewed Document: Strategic approaches to effective planning.
Leveraging Understanding with Concept Maps: Visual tools for clarity.
Knowledge Sources: Where to find accurate information.
Writing with Precision: Crafting accurate and clear content.
Enhancing Clarity with Tables: Making information more accessible.
Effective Use of Colors and Icons: Enhancing visual appeal and comprehension.
User Guides: Creating user-friendly documents for seamless navigation
Testimonials
This was an excellent course. It covered a wide range of AI-in-KM topics, content, and tools with great consistency and depth. I found the real-world case studies particularly valuable, enriching the experience with examples and offering great insights for further improving AI applications in KM. The program was also very well-distributed and facilitated. It went by so fast, though. The final project was a great experience for me, like an invitation (and a kind push) to adopt AI in a better way.
Well curated and intense content, designed for implementation, covering all aspects from KM Strategy to KM Processes (COP/ K Mapping/ Expert Location/ Campaigns etc) to Content Management + Change Management + Creative Packaging of Knowledge. The certification requires a Project Submission (I created an actual AI Agent); There were case studies presented by organisations. I've come out with actual knowledge on how to implement Ai in an organization! Worth the Investment many times over!
Rudolf DSouza, InKnoWin Consulting India