A fly on the wall, without ever entering the room.

For several years, we have been discovering more value in meeting transcripts: from records of conversations to meeting summaries, and then to source material for building knowledge resources with AI.

Today, I realized they could open a door I had wanted to open for years.
In knowledge retention sessions, we ask experts to explain how they work. Yet some of their expertise emerges in practice: in the questions they choose to ask, the distinctions they recognize, and the way they adapt an explanation to the person in front of them.
I wanted to observe those conversations. Client confidentiality made that impossible.

Then it clicked: I asked the expert whether he could share anonymized transcripts of his meetings that week. He agreed immediately.
These conversations offer another way to validate what we have already learned, uncover  ⭐ tacit knowledge ⭐  reflected in nuances the expert may not consciously recognize, and capture knowledge that never surfaced in interviews. All without requiring additional hours of interviews with the expert.

What does an expert do in a conversation that they never think to mention when asked how they work?

Every time I think we have reached new heights in using AI for knowledge retention, another simple use reveals how much further we can go.