As technology continues to offer more and better opportunities, knowledge turns out to be one of the more critical assets of any organization, and knowledge management- a key factor to its success.
Knowledge management is a discipline, i.e., a set of concepts, methodologies, methods, tools, and best practices. Knowledge Management was first introduced by Peter Drucker in the years of the '70s, however, however, turned popular in the 21st century as knowledge became a critical competency of organizations and a key differentiator to success.
Knowledge Management serves organizations in improving business performance, safeguarding their existing capabilities through personal change and turnover, and leveraging based on their knowledge, by using a variety of knowledge-handling systematic solutions.
The KM Concept
Knowledge retention: Capturing experts’ knowledge, turning it from tacit to explicit, and from an individual’s asset to an organizational one*
Communities of practice: Hybrid (virtual&physical) communities aimed at improving knowledge flow between people, and offering opportunities for knowledge co-creation
Smart documents’ composition: Structuring the way procedures, SOPs, and other important documentation are written, making the knowledge easy to find, understand, and follow*
Websites and portals' design: Optimizing information structuring and delivery, while balancing pull and push strategies to present the professional worker with a wide yet focused set of information, data, and knowledge
Service knowledge management: Designing and running large service supporting knowledge bases, enabling real time finding answers to any request
Lessons Learned: a holistic solution for effectively and efficiently debriefing, managing a lessons’ knowledge base, and embedding the knowledge learned in the organizational environment, thus serving ongoing improvement and strive for excellence*.
Typical KM solutions may include:
*Note: Unique methodologies or methods developed by ROM Knowledgeware.