Facilitation - More Essential Than Expected; More Complex Than We Would Wish
18 April 2023
Dr. Moria Levy
A facilitator is one who plans, guides, and manages the dynamics of people's contributions to generate value, make decisions, and achieve required objectives. We naturally understand a facilitator's role in specific conditions where leadership is a formal part of the structure of the event. However, facilitation, as noticed by Tami Dubi, is a basic KM requirement, taking place in almost every context and condition.
Facilitation may seem like a simple task, but unfortunately, it is just the opposite! It is all about balancing the roles of socialization and control. A low level of control can lead to chaos and no results; a low level of socialization may lead to decisions but to decreased results and decreased levels of belonging. The facilitator must strive for such a balance by creating conversation, questions, contributions, creative fiction, mind flex, and... flow.
Socialization actions may include:
Welcoming, guiding, motivating, encouraging, engaging, asking, empowering, connecting, enabling, listening, clarifying, highlighting, praising, adapting, navigating, coaching, participating, questioning, respecting, remoting, partnering, reflecting, communicating.
Controlling actions may include:
Planning, preparing, directing, delegating, resolving, "reading" the room, managing (time/resources), challenging, capturing, documenting, summarizing, task-mastering.
As much as it sounds impossible and an "art," it can be taught, experienced, and improved. Try it; you won't regret it.