2Know Newsletter News Embracing the Challenge: An Agile Approach to Knowledge Management System Migration in Service Centers Knowledge management systems in service centers are considered essential tools for any organization engaged in providing services, as the... Read Article How Do I Choose the Right Document? Understanding Procedures, Policies, and Work Instructions Written in collaboration with Dr. Moria Levy Introduction In modern organizations, procedures and processes are a central component for... Read Article The Value of Tacit Knowledge: A Balanced Perspective YES—Tacit Knowledge is important. NO—Its tacit nature isn’t what makes it valuable. Why do we get so excited when discussing tacit... Read Article The 4 Pillars of Critical Thinking- Book Review The book The 4 Pillars of Critical Thinking, written by Patrik Ian Meyer and published in 2023, deals with one of the most important and... Read Article The Untapped Team Advantage- Book Review Introduction Peter Cauwelier, an expert in teamwork, wrote the book The Untapped Team Advantage: Building Team Connections as a... Read Article Articles October News 🌍 Global KM Week 2024 is just around the corner! Follow Moria Levy on LinkedIn to stay updated on the latest happenings or contact us to contribute your own event. 🎮 October brings a new KM Game Challenge! Join the fifth challenge in our series, celebrating ROM Global's 25th anniversary. Play for a chance to win! 👉 Play here 🚀 KM Forum of Israel is excited to host Michael Bell , Lessons Learned and KM Manager at the Kennedy Research Center, NASA on November 11th . Join us as he shares his journey into KM and how NASA integrates it into their processes. 🌍 The global KM community is welcome to register: Register here 📚 ROM's Courses Starting in November : GEN AI Course with KNOWsaic: Tailored for KM in International Development Organizations . For more details, check out: LinkedIn post Knowledge Management Methodologies (Hebrew) Learn more: KM Course LivePro A blog featuring insightful articles for Knowledge Management professionals: LivePro Blog Why ADB Uses Storytelling in Knowledge Management An article on how ADB is engaging audiences through storytelling to highlight the impact of its work better: Link Gamification as a tool of Knowledge Management- Video Gamification as a tool of Knowledge Management: Watch here ICIT 2025: 19. International Conference on Information Technology ICIT 2025: 19. International Conference on Information Technology January 16-17, 2025 in Zurich, Switzerland Details: link Previous Newsletters Subscribe October 2024

2Know Newsletter News Embracing the Challenge: An Agile Approach to Knowledge Management System Migration in Service Centers Knowledge management systems in service centers are considered essential tools for any organization engaged in providing services, as the... Read Article How Do I Choose the Right Document? Understanding Procedures, Policies, and Work Instructions Written in collaboration with Dr. Moria Levy Introduction In modern organizations, procedures and processes are a central component for... Read Article The Value of Tacit Knowledge: A Balanced Perspective YES—Tacit Knowledge is important. NO—Its tacit nature isn’t what makes it valuable. Why do we get so excited when discussing tacit... Read Article The 4 Pillars of Critical Thinking- Book Review The book The 4 Pillars of Critical Thinking, written by Patrik Ian Meyer and published in 2023, deals with one of the most important and... Read Article The Untapped Team Advantage- Book Review Introduction Peter Cauwelier, an expert in teamwork, wrote the book The Untapped Team Advantage: Building Team Connections as a... Read Article Articles October News 🌍 Global KM Week 2024 is just around the corner! Follow Moria Levy on LinkedIn to stay updated on the latest happenings or contact us to contribute your own event. 🎮 October brings a new KM Game Challenge! Join the fifth challenge in our series, celebrating ROM Global's 25th anniversary. Play for a chance to win! 👉 Play here 🚀 KM Forum of Israel is excited to host Michael Bell , Lessons Learned and KM Manager at the Kennedy Research Center, NASA on November 11th . Join us as he shares his journey into KM and how NASA integrates it into their processes. 🌍 The global KM community is welcome to register: Register here 📚 ROM's Courses Starting in November : GEN AI Course with KNOWsaic: Tailored for KM in International Development Organizations . For more details, check out: LinkedIn post Knowledge Management Methodologies (Hebrew) Learn more: KM Course LivePro A blog featuring insightful articles for Knowledge Management professionals: LivePro Blog Why ADB Uses Storytelling in Knowledge Management An article on how ADB is engaging audiences through storytelling to highlight the impact of its work better: Link Gamification as a tool of Knowledge Management- Video Gamification as a tool of Knowledge Management: Watch here ICIT 2025: 19. International Conference on Information Technology ICIT 2025: 19. International Conference on Information Technology January 16-17, 2025 in Zurich, Switzerland Details: link Previous Newsletters Subscribe October 2024

Change Management ​ Previous Service Next Service Lead successful transformations with our cutting-edge change management service. We integrate the latest methodologies to ensure smooth transitions and maximized impact. We leverage the newest knowledge in change management, crafting a customized approach for exceptional results. ROM specializes in leading change management processes while applying integrated methodologies at the forefront of the new and developing knowledge in the field. For articles on the subject

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Lessons Learned ​ Previous Service Next Service Struggling to turn experiences into actionable insights? Leverage our Lesson Learned service with the AAR methodology to help you learn from successes and failures, improving future performance. Don't let valuable lessons slip away! Our lesson learned service captures, analyzes, and applies learnings for continuous improvement, ensuring your team extracts valuable knowledge from every experience, driving better results. Turn hindsight into foresight by empowering your team to learn from the past and optimize future strategies. Gain the AAR advantage with our structured approach to learning from experience, maximizing the value of every project. ROM developed a holistic approach to learning based on organizational activities and events. The related methodology is based on 1) Debriefing 2) Managing the lessons 3) Embedding these lessons in the organizational environment. For articles on the subject

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Applied Generative AI Fulfilling the potential of revolutionizing knowledge work, leveraging effectiveness, efficiency & innovation Previous Service Next Service We are amidst an exhilarating technological transformation driven by the advent of Generative AI tools. These pioneering solutions hold the potential to redefine the realm of knowledge work, streamlining our daily processes and injecting newfound efficiency into every aspect of our knowledge-driven operations. By seamlessly integrating Generative AI into our workflows, organizations can unlock substantial cost savings and drive innovation and growth. However, most of us find it difficult to translate this promise into practical, meaningful, and genuine use in our organizations. ROM Global Provides: 1) Education : Tailored training for integrating Generative AI tools seamlessly into daily work process, customized for the organizations’ specific units, roles and tasks. 2) Support : Role and Task Analysis: Organizational tailored identification of where AI can add value while considering areas where human input remains crucial. Change Management: Designing a change management program for implementing Gen AI usage within the organization Implementation: Assisting the organization throughout the implementation process. 3) Knowledge-Driven Intelligent Agents : Development & deployment of Generative AI agents, uniquely designed to align with the organization's logic and requirements for advancing decision- making and complex knowledge-based tasks. ROM’s Uniqueness: Knowledge Management Expertise: Over 25 years of experience in understanding the world of knowledge and knowledge work Deep Generative AI Proficiency: A team of experts in the Human-Machine augmentation of the Generative AI field Personalized Solutions: Precise alignment of our services to each organization's unique needs Global network: A Global Network of local KM experts Click here to learn about our Applying Generative AI in Organizations course . The service is provided in collaboration with our Knowledge Associates . For articles on the subject

All Posts Knowledge Retention Digital Platform Applied Generative AI Book reviews Promoting Knowledge Management Communities of practice Professional knowledge development Gamification Innovation User Experience Change Managment Lesson Learned ISO30401 SOP and Smart documents Documents management Content management Portals and Intranet Social Media Service Knowledgebases Knowledge Risk Management Merger Knowledge Transfer Dr. Moria Levy 7 days ago 20 min KM Best Practices In celebration of our 300th edition of the 2know newsletter, we are pleased to share the knowledge management best practices contributed... 116 0 comments 0 1 like. Post not marked as liked 1 Michal Blumenfeld Sagi Aug 25 3 min "Gamification in an instant" (also) for Knowledge Management Week Gamification in Knowledge Management Week uses mini-games to boost engagement, knowledge sharing, and technology use. 19 0 comments 0 Post not marked as liked Anat Bielsky Aug 25 3 min Interactive Artificial Intelligence: The Next Step in Human-Machine Interaction Interactive AI enables natural, empathetic human-machine conversations, transforming digital interactions. 10 0 comments 0 Post not marked as liked Tal Alon Aug 23 3 min Analysis Performance management uses analysis to boost results, focusing on agility, relevance, and efficient data use. 0 0 comments 0 Post not marked as liked Dr. Moria Levy Aug 22 6 min The E-Myth- Book Review The E-Myth offers strategies to grow small businesses by balancing entrepreneurship, management, and execution. 15 0 comments 0 Post not marked as liked Dr. Moria Levy Aug 21 4 min Change Management - Hope or Reality? For success, change management requires urgency, communication, and structured planning using models like ADKAR. 14 0 comments 0 1 like. Post not marked as liked 1 Dr. Moria Levy Aug 2 10 min Whole Thought: The Rise of Human Intelligence- Book Review Whole Thought: Guide to holistic thinking, exploring intelligence types and knowledge capabilities for growth. 0 0 comments 0 Post not marked as liked Nurit Ston Lin Aug 2 4 min Conversational Generative AI: A Synergistic Integration of Human and Machine Conversational Generative AI tools entered our lives approximately a year and a half ago. Despite the short time, they have become... 0 0 comments 0 Post not marked as liked Lior Cohen Aug 2 4 min Seamless Service: The Game-Changing Impact of Unified Knowledge Management In the modern business world, information is a vital strategic resource. Nevertheless, when it comes to knowledge in the service world,... 0 0 comments 0 Post not marked as liked Anat Bielsky Aug 2 4 min Combining Objective-Driven AI and Generative AI - Potential and Practical Applications Objective-driven AI and Generative AI are two advanced and developing approaches in artificial intelligence. While Objective-driven AI... 0 0 comments 0 Post not marked as liked Dr. Moria Levy Aug 1 8 min Knowledge Management Mobilization in the Social Sciences and Humanities- Book Review Introduction The book " Knowledge Management Mobilization in the Social Sciences and Humanities: Moving from Research to Action " is a... 14 0 comments 0 1 like. Post not marked as liked 1 Liron Dorfman Jul 1 5 min Microsoft's AI Tools for Graphics Creation - A Practical Guide Microsoft's AI image tools: Bing Creator and Copilot Designer. Free, text-to-image generation with unique features. 0 0 comments 0 Post not marked as liked Anat Bielsky Jul 1 6 min The AI Titans Battle: Comparison between ChatGPT, Copilot, and Gemini AI is rapidly transforming fields. This article reviews ChatGPT, Microsoft Copilot, and Google Gemini AI, highlighting their advantages. 0 0 comments 0 Post not marked as liked Anat Bielsky Jul 1 4 min How RAG Changes the Way AI Understands and Generates Answers RAG enhances AI by combining language models with information sources, improving accuracy, source verification, and knowledge. 1 0 comments 0 Post not marked as liked Dr. Moria Levy Jul 1 8 min In-distractable - Book Review "In-distractable" by Nir Eyal explores strategies to combat digital and non-digital distractions. It covers understanding root causes, manag 0 0 comments 0 Post not marked as liked Zvia Hen Jul 1 3 min Knowledge Retention Using Generative Artificial Intelligence Tools A knowledge retention project aims to prevent undesirable loss of professional knowledge that is key to the organization's success. Generati 2 0 comments 0 Post not marked as liked Dr. Moria Levy Jul 1 9 min Generative AI in Practice - Book review Bernard Marr's "Generative AI in Practice" explores the revolutionary impact of GenAI across various sectors. It explains GenAI's potential, 4 0 comments 0 Post not marked as liked Dr. Moria Levy Jun 1 16 min Decide and Conquer- Book review The book chronicles the leadership decisions faced by David Siegel as CEO of MeetUp, covering principles like kindness, confidence, honesty, 0 0 comments 0 Post not marked as liked Dr. Moria Levy Jun 1 2 min The Art of Powerful Questions- Book review The booklet discusses the power of asking thought-provoking questions that spark curiosity, surface assumptions, and invite innovation. It p 1 0 comments 0 1 like. Post not marked as liked 1 Moshiko Ofir Jun 1 2 min Q - An Organizational AI-based chatbot from Amazon Amazon has launched Q, an AI-based chatbot designed to assist businesses through natural language interactions and application creation. Q i 0 0 comments 0 Post not marked as liked

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