What can we learn from a private chef about knowledge management? Much more than recipes. A glimpse into the knowledge retention process reveals how experience, intuition, and creative solutions be- reducing errors, improving performance, and enabling true expertise to be passed on.

When war struck in 2025, the fight over knowledge proved as decisive as the battlefield. This article reflects on why preserving critical expertise is vital for resilience and continuity—whether in national security or business. Learn why knowledge retention must move from a crisis response to a core organizational habit that protects your most valuable asset: the knowledge of your people.

Conversational generative AI helps service centers improve knowledge management by supporting topic mapping, template design, content editing, translation, and quality control. Rather than replacing employees, these tools enhance efficiency, consistency, and accessibility, enabling teams to deliver clearer, faster, and more reliable service. The breakthrough of Conversational Gen AI tools like ChatGPT, which happened almost overnight, caused us to recalculate our path. Alongside great...