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2Know Newsletter

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Managing service organization knowledge such that junior employees deliver high-quality service.

Embracing the Challenge: An Agile Approach to Knowledge Management System Migration in Service Centers

Knowledge management systems in service centers are considered essential tools for any organization engaged in providing services, as the...

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SOPs and guidelines hold the documented knowledge of an organization. Effective internal accessibility improves understanding and implementing.

How Do I Choose the Right Document? Understanding Procedures, Policies, and Work Instructions

Written in collaboration with Dr. Moria Levy Introduction In modern organizations, procedures and processes are a central component for...

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A knowledge retention project aims to prevent undesirable loss of professional knowledge that is key to the organization's success. Generative Artificial Intelligence is a sub-field within the world of Artificial Intelligence, and similar to knowledge retention, it focuses on processing and creating textual, visual, and symbolic content.

The Value of Tacit Knowledge: A Balanced Perspective

YES—Tacit Knowledge is important. NO—Its tacit nature isn’t what makes it valuable. Why do we get so excited when discussing tacit...

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Summaries of books from all over the world in the field of knowledge management.

The 4 Pillars of Critical Thinking- Book Review

The book The 4 Pillars of Critical Thinking, written by Patrik Ian Meyer and published in 2023, deals with one of the most important and...

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Summaries of books from all over the world in the field of knowledge management.

The Untapped Team Advantage- Book Review

Introduction Peter Cauwelier, an expert in teamwork, wrote the book The Untapped Team Advantage: Building Team Connections as a...

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Articles

October News

  • 🌍 Global  KM Week 2024 is just around the corner! Follow Moria Levy on LinkedIn to stay updated on the latest happenings or contact us to contribute your own event.

  • 🎮 October brings a new KM Game Challenge! Join the fifth challenge in our series, celebrating ROM Global's 25th anniversary. Play for a chance to win! 👉 Play here

  • 🚀 KM Forum of Israel is excited to host Michael Bell, Lessons Learned and KM Manager at the Kennedy Research Center, NASA on November 11th. Join us as he shares his journey into KM and how NASA integrates it into their processes. 🌍 The global KM community is welcome to register: Register here

  • 📚 ROM's  Courses Starting in November:

    • GEN AI Course with KNOWsaic: Tailored for KM in International Development Organizations.
          For more details, check out: LinkedIn post 

    • Knowledge Management Methodologies (Hebrew)
          Learn more: KM Course

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LivePro

A blog featuring insightful articles for Knowledge Management professionals: LivePro Blog

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Why ADB Uses Storytelling in Knowledge Management

An article on how ADB is engaging audiences through storytelling to highlight the impact of its work better: Link

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Gamification as a tool of Knowledge Management- Video

Gamification as a tool of Knowledge Management: Watch here

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ICIT 2025: 19. International Conference on Information Technology

ICIT 2025: 19. International Conference on Information Technology

January 16-17, 2025 in Zurich, Switzerland

Details: link

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October

2024

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