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Using Maslow's Hierarchy of Needs in the Context of the Knowledge Management Project

Maslow's hierarchy of needs is applied to knowledge management, mapping an organization's knowledge infrastructure, accessibility, culture of sharing, recognition, and leveraging knowledge for success. It provides a framework to evaluate an organization's knowledge management maturity.

The Four Sons of Content Expertise: Leveraging Different Subject Matter Expert Mindsets in Knowledge Management Projects

The text discusses four mindsets of subject matter experts in knowledge management projects - wise, wicked, simple, and one who doesn't ask questions. Each mindset has advantages and disadvantages. Matching the expert's mindset to the project's needs is important for success, such as using a "wicked" expert to drive change.

Knowledge Managers - Then and Now

Knowledge managers have evolved from call center tools to comprehensive organizational knowledge management systems supporting all service channels. They now cater to small-medium businesses, leverage existing tools and cloud technology, integrate with organizational knowledge efforts, and employ distributed content creation models.

The Formula- Book Review

Barabási's "The Formula" challenges conventional notions of success, dissecting the gap between performance and achievement. Backed by extensive research, it identifies five key factors driving success while emphasizing the importance of persistence and strategic collaboration.

ATP 6- 01.1 Knowledge Management

The ATP 6-01.1 Knowledge Management guide offers military commanders and practitioners detailed insights into implementing knowledge management. It emphasizes key aspects such as roles, processes, and supporting activities, providing valuable strategies for organizational improvement.

Knowledge Succession- Book review

"Knowledge Succession" by Arthur Shelley stresses the vital role of continuous knowledge for success. It advises on knowledge management strategies, emphasizing communication, reflection, language clarity, relationship building, behavior influence, stakeholder engagement, and effective leadership.

How establishing a knowledge management system improved service at the call center

Implementing a knowledge management system at a call center improved service quality by streamlining processes and empowering staff. Challenges included simplifying procedures and integrating with existing systems, but the result was enhanced efficiency and a culture of continuous improvement.

Managing Knowledge with Personal Significance

The author began as a service rep in a cellular company, witnessing the evolution of knowledge administration. Later, in Rom, they found not all value it. They advocate for 'knowledge management with meaning,' emphasizing its internal and external benefits, celebrating Rom's 20th year.

The Smart Mission - Book Review

"The Smart Mission" explores NASA's knowledge management post-shuttle disasters. Emphasizing work knowledge, learning, storytelling, and global collaboration, it advocates dynamic approaches. Effective knowledge management involves social infrastructure, identifying critical knowledge, and interdisciplinary understanding. In today's uncertain world, it highlights leadership and knowledge's pivotal roles.

The Naked Presenter - Book Review

"The Naked Presenter: Delivering Powerful Presentations With or Without Slides" by Garr Reynolds (2011) is the third book in a series, focusing on the art of presentation delivery. Aligned with Zen culture, it provides insights on preparation, opening, body, and conclusion, emphasizing authenticity, engagement, and impact.

Business Intelligence for Dummies - Book Review

"Business Intelligence for Dummies" is a concise, 350-page guide catering to both novices and experts. It explores BI fundamentals, historical development, and practical aspects, with a notable omission of data warehouses. The book is a valuable resource for BI understanding, project management, and knowledge organization, featuring 20 insightful tips.

Case Studies in Knowledge Management - Book Review

"Case Studies in Knowledge Management," edited by Kenneth A. Grant (2012), inaugurates a series examining diverse knowledge management aspects. It covers topics like the longevity of knowledge management, failures in customer service, knowledge communities in India/South Africa, trial groups, intellectual capital in China, and strategic collaborations in Malaysia. The volume offers rich insights and real-world applications.

Professional Knowledge Development

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