Better writing SOPs and working guidelines
Upon completion of the course, the students will be able to write more readable and usable procedures of work, SOPs, and user guidelines.
The improved documents can serve both for the first full reading, or specific consultancy checking on a specific issue.
Change management
Upon completion of the course, the students will be able to:
Design their own toolbox for effective change management for their organization
Define an effective work plan for implementation change, differentiating the tools used for various stakeholders at each implementation stage.
A holistic approach to lessons learned
Upon completion of the course, the student will be able to:
Facilitate efficient and effective debriefing sessions.
Build a Lessons knowledgebase.
Improve usability of lessons learned.
Knowledge management methodologies
Upon completion of the course, the student will be able to:
Analyze business needs in an organization.
Know what type of knowledge management solutions will best suit the business needs. Know how to plan and lead the implementation of the KM solution. Have tools to manage the change. Know how to continue and develop required KM-related knowledge.
