Knowledge management methodologies
Objectives
Duration
Description
Prerequisites
Syllabus highlights
6 months of knowledge management experience in an organization are recommended
Upon completion of the course, the student will be able to:
Analyze business needs in an organization.
Know what type of knowledge management solutions will best suit the business needs. Know how to plan and lead the implementation of the KM solution. Have tools to manage the change. Know how to continue and develop required KM-related knowledge.
40 academic hours
The course sets the scene for understanding what knowledge management is, how to run a KM initiative in an organization, and what are the primary methodologies to realize it.
The course is designed for knowledge management staff in organizations and for knowledge management consultants.
KM Terms and their importance
Storytelling
KM strategy
Gamification
Mapping and prioritizing needs
Knowledge retention
Documents and digital platforms
Real-time KM
Mail management
Smart documents
Digital Strategy
Design thinking for KM KM-based Intranets
ISO standard 30401
Lessons learned
KM and AI
Peer Learning: Analyzing student cases