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Knowledge Management in our lives: part II

Approximately a month ago, I published an article that discussed defining Knowledge Management differently than the definition commonly found in various sources. In this article I wish to continue my journey, titled "Knowledge Management in our lives". I will discuss additional components of the field and how they manifest in our day-to-day lives, namely: sharing, development of new know

Wiki as a tool of knowledge sharing in organizations

The wiki as a tool of information sharing in an organization has many advantages; its easy learning and operating features make it quite the intuitive tool for the worker. Nevertheless, we must take into consideration the organizational needs and the importance of Data Security and data wandering throughout the organization. We must also prepare the organization before implementing the Wiki in the

Social Networks - more than just a status

There are many available applications that offer and are based in social sharing (such as the popular Waze application). The fact that I am not a social sharer (as mentioned above) rather more a spectator made me think: why do some people share and others don’t? Why do people share via Social Networks than "professional networks" at the work place? What do we gain by this? And should I p

BI 3.0

The term BI3.0 refers to a Business intelligence that enables the use of characteristics of Social Media in its wide definition. Functionality of social media, as information sharing, collective decision making, personalized information, all assist the users in receiving important insights regarding business activities. Such insights cannot be achieved via classical BI, based only on data.

Live KM

The Live Video feature on social media platforms like Facebook and YouTube has gained popularity, allowing real-time content creation and immediate viewer feedback. This tool has potential for intra-organizational communication and transparency.

Trends and innovation in Knowledge Management in 2016

This article, based on a 2015 lecture, explores predicted trends in knowledge management for 2016, including social networks, mobile applications, expanded search, MOOCs, and change management. Knowledge managers play a crucial role in realizing these trends.

Social CRM (SCRM)

Traditional CRM focuses on managing customer relations through traditional channels, while SCRM leverages social networks for personalized interactions and customer service. SCRM combines customer relations software with social media tools to tap into the knowledge and interactions happening on social media platforms, benefiting business organizations. It is a component of the broader field of Knowledge Management, which emphasizes communication among people within and outside organizations.

Digital Communities done right

Facebook has announced a facelift to enhance communities, with users presented more content from communities and the introduction of new features. Communities are digital entities created on social media, with members sharing an interest and motivation, and initiating personal relationships. To set up and manage digital communities, it's essential to consider the community's analysis, regulation, content, and target audience. To create quality content, businesses should add value to readers and develop a unique lingo for the community.

Effective virtual online communication

Effective virtual online communication will benefit from distinguishing between synchronous and asynchronous communication and tailoring communication strategies accordingly. For synchronous communication, being punctual, allowing for multi-modal channels, and creating a secure space for sharing ideas are essential. Asynchronous communication requires clarity, summarization, and using gestures, while avoiding overly long messages.

Open Source Intelligence from a Knowledge Management perspective

Open Source Intelligence (OSINT) involves collecting and analyzing publicly available data for military, business, or political purposes. Filtering the vast amount of data can be challenging, but OSINT offers accessibility and cost-effectiveness. Human involvement is required for information filtering. OSINT applied to social networks accelerates knowledge and data processes.

Critical thinking in content feeding and editing

Critical thinking is a reflective and reasonable approach to decision-making that involves creative idea formulation, alternative problem perspectives, questioning, and proposing solutions. It is essential for content editors and project managers to perform precise adjustments and improvements to ensure the correct perception by users. Developing critical thinking involves doubting assumptions, questioning authority, understanding oneself, thinking a few steps forward, considering all options, and embracing paradoxical thinking.


Poor communication in the virtual realm can lead to misunderstandings and hurt feelings. Netiquette, a set of standards and rules of conduct, aims to enable safe and positive communication in the online world. It addresses individual rights, copyright infringement, harassment, and the prevention of exploitation.

Social Media

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