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Reading time:
3
minutes
28/11/24
End Users in a Knowledge Management System: Customers or Partners?
By:
Nofar Levy
Publication date:
Reading time:
4
minutes
29/09/24
Embracing the Challenge: An Agile Approach to Knowledge Management System Migration in Service Centers
By:
Shiri Atzmon
Publication date:
Reading time:
4
minutes
02/08/24
Seamless Service: The Game-Changing Impact of Unified Knowledge Management
By:
Lior Cohen
Publication date:
Reading time:
2
minutes
31/10/23
The Knowledge Management System: An Essential Tool for Service Centers in Emergency Times
By:
Sagit Salmon
Publication date:
Reading time:
2
minutes
30/09/21
Re-aligning your service knowledge management system
By:
Sagit Salmon
Publication date:
Reading time:
3
minutes
31/03/20
Knowledge Management in a financial institution’s call center's database during times of crisis
By:
Rimona farkash baruch
Publication date:
Reading time:
3
minutes
30/11/16
Translating to customer language
By:
Dana Neuman- Rotem
Publication date:
Reading time:
3
minutes
31/10/15
Service Centers in crises and emergencies
By:
Dana Neuman- Rotem
Publication date:
Reading time:
3
minutes
31/05/14
The power to change: switching a Knowledge Management system
By:
Sagit Salmon
Publication date:
Reading time:
4
minutes
31/12/12
Knowledge Directories for client service: not only call centers
By:
Keren Harel
Publication date:
Reading time:
3
minutes
30/04/12
Central and Distributional: forming information directory crews
By:
Sagit Salmon
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