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Morning Reflections: Navigating Emotions, Engagement, and the Empathy Map

Morning traffic frustration turned into engagement through a radio game. Emotions explored via song choices spark self-reflection. Show engagement linked to investment in audience participation. Tool proposed: Empathy Map for predicting and enhancing user engagement. Emotion's power highlighted.

How establishing a knowledge management system improved service at the call center

Implementing a knowledge management system at a call center improved service quality by streamlining processes and empowering staff. Challenges included simplifying procedures and integrating with existing systems, but the result was enhanced efficiency and a culture of continuous improvement.

Gamification: From Playful Beginnings to Practical Solutions

Gamification blends playfulness with work, fostering positive experiences in organizational settings. From digital escape rooms to knowledge quizzes and humor-infused documents, it enhances engagement, knowledge sharing, and unity. Despite perceived high costs, cost-effective solutions exist, making gamification a versatile and impactful tool for organizations.

What Organizational Knowledge Management Means to Me

As an organizational knowledge manager, I play a key role in steering change, championing knowledge strategies, and supporting work processes. My focus is on making tasks more efficient, contributing to the organization's growth, and finding joy in continuous learning and innovation.

I Learned to Trust Myself

After three years in my pivotal role, this personal reflection delves into the challenges of self-doubt, insecurities, and the transformative journey towards self-trust. Embracing uniqueness and setting small goals, I've grown personally and professionally, finding confidence and purpose.

Managing Knowledge with Personal Significance

The author began as a service rep in a cellular company, witnessing the evolution of knowledge administration. Later, in Rom, they found not all value it. They advocate for 'knowledge management with meaning,' emphasizing its internal and external benefits, celebrating Rom's 20th year.

From Childhood Dreams to Knowledge Management: A Journey Unveiled

Growing up, I envisioned various careers, but never a "knowledge management consultant." Life's stages, skills, and instincts led me here. Explaining my role often prompts confusion, yet the journey, guided by passion and innovation, marks my 7-year tenure at ROM—celebrating 20 years of impactful knowledge management consulting.

The Fifth Discipline- Book Review

Peter Senge's "The Fifth Discipline" is a renowned classic, lauded by The Financial Times and Harvard Business Review. It introduces principles for learning organizations, complementing knowledge management. Success in knowledge management is feasible without complete alignment with a learning organization, emphasizing structured sharing and goal-oriented practices.

Organization theories- Book Review

Organizational theories, as explored in Mary Jo Hetz's book, stress the need for customized knowledge management solutions. The text navigates historical development, ingredient broth, and perspectives, emphasizing context-specificity. It also underscores lessons for effective knowledge management, advocating for diverse perspectives and acknowledging collective knowledge advancement.

The Knowledge Creating Company- Book Review

Nonaka and Takeuchi's 1995 book, "The Knowledge-Creating Company," examines Japanese business success, attributing it to knowledge creation. The model outlines transitions between tacit and explicit knowledge, emphasizing shared discourse, transformation, combination, and application. Conditions for knowledge development and stages for cultivating new knowledge are presented, promoting organizational growth. The model's adaptability to Western societies is discussed, suggesting its potential universality.

The psychology of the Internet- Book Review

The text highlights the lengthy process of writing research-based books, citing Patricia Wallace's enduring 1999 work on Internet psychology. It explores online communication nuances, first impressions, age and gender estimation, community dynamics, group behavior, anger expression, virtual romances, and the impact on time management and knowledge sharing. Despite challenges, the Internet fosters generosity, altruism, and positive influences on knowledge management.

The Practice Of Management - Book Review

In 2005, renowned management theorist Peter Drucker passed away, leaving a legacy of influential works. This article explores his insights, focusing on knowledge management and aligning organizational goals with Drucker's principles.

Promoting Knowledge Management Programs

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