Implementing a knowledge management system at a call center improved service quality by streamlining processes and empowering staff. Challenges included simplifying procedures and integrating with existing systems, but the result was enhanced efficiency and a culture of continuous improvement.

The author began as a service rep in a cellular company, witnessing the evolution of knowledge administration. Later, in Rom, they found not all value it. They advocate for 'knowledge management with meaning,' emphasizing its internal and external benefits, celebrating Rom's 20th year.

"The Smart Mission" explores NASA's knowledge management post-shuttle disasters. Emphasizing work knowledge, learning, storytelling, and global collaboration, it advocates dynamic approaches. Effective knowledge management involves social infrastructure, identifying critical knowledge, and interdisciplinary understanding. In today's uncertain world, it highlights leadership and knowledge's pivotal roles.

"The Naked Presenter: Delivering Powerful Presentations With or Without Slides" by Garr Reynolds (2011) is the third book in a series, focusing on the art of presentation delivery. Aligned with Zen culture, it provides insights on preparation, opening, body, and conclusion, emphasizing authenticity, engagement, and impact.

"Business Intelligence for Dummies" is a concise, 350-page guide catering to both novices and experts. It explores BI fundamentals, historical development, and practical aspects, with a notable omission of data warehouses. The book is a valuable resource for BI understanding, project management, and knowledge organization, featuring 20 insightful tips.

"Case Studies in Knowledge Management," edited by Kenneth A. Grant (2012), inaugurates a series examining diverse knowledge management aspects. It covers topics like the longevity of knowledge management, failures in customer service, knowledge communities in India/South Africa, trial groups, intellectual capital in China, and strategic collaborations in Malaysia. The volume offers rich insights and real-world applications.

"Show Me the Numbers: Designing Tables and Graphs to Enlighten" by Stephen Few is a comprehensive guide on effective table and graph presentation. Focusing on communication, Few outlines criteria for choosing tables or graphs, types of each, formatting tips, and principles for crafting a compelling data-driven narrative. Highly recommended for data communicators.

"Knowledge Engineering: Process Paradigm" by Hamed Fazlollahtabar delves into knowledge management's impact on innovation, organizational learning, knowledge sharing, and preservation. It offers insights rooted in diverse organizational experiences, primarily from China, catering to both academic and business readers.

"The Five Elements of Effective Thinking" by Burger and Starbird presents a method to cultivate practical thinking, drawing parallels to elemental forces. Emphasizing in-depth understanding, embracing failure, asking questions, looking back and forward, and connecting to change lead to enhanced success across various domains.

Knowledge Management and Zen Buddhism, seemingly unrelated, share commonalities in seeking understanding and tranquility. Both paths demand a robust foundation, fostering interconnectedness in individuals and organizations. Patience and ongoing investment are crucial for success in both. The ultimate aim is a state of balance and harmony, facilitating the effortless flow of knowledge and supporting organizational development.

Developing a professional doctrine within an organization involves a methodology based on knowledge creation models and socialization. It leads to improved performance and implementation of optimal conduct.

Emphasizing co-creation, this post suggests that future learning thrives on diverse ideas, fosters innovation, and replaces traditional teaching methods with facilitative, collaborative knowledge development journeys.