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Zoom AI

1 December 2023

Moshiko Ophir

During the COVID pandemic, Zoom made significant strides in the global market. Four years later, the company is enhancing the capabilities of its tool and introducing new AI-based features to boost efficiency and user experience, all while prioritizing user safety and privacy. Zoom AI is integrated across all Zoom tools, including Zoom Whiteboard, Zoom Team Chat, and Zoom Mail.


Zoom AI Companion

After years of development, Zoom unveiled the AI Companion, replacing Zoom IQ. This intelligent assistant aims to enhance productivity, elevate meeting quality, and optimize the work environment. According to the company, using AI Companion reduces time spent on repetitive tasks, typically consuming about 62% of an average workday. Currently, this service is available for free only to customers with paid accounts.


AI Companion operates through a ChatGPT-like bot, allowing users to engage directly with AI. Users can inquire about past meetings and chats, request meeting summaries, distill meeting insights, and more. For instance, users can instruct AI Companion to create a project status update using transcribed meetings, chats, emails, documents, and apps. Users can also seek real-time support during meetings, formulate answers to questions, and identify tasks for future implementation.


An upcoming feature, "Real-time Feedback," will provide insights into participants' presence, conversation dynamics, and presentation skills during meetings.


Integration with the Zoom Team Chat messaging app is another noteworthy aspect. Users can schedule meetings, summarize chat threads, and automatically complete sentences, akin to AI features in Microsoft Teams and Google Meet.


In Zoom Whiteboard, AI Companion will generate images and propose templates, likely powered by engines such as OpenAI's DALL-E 2 and Midjourney.


AI Companion's integration extends to Zoom Mail, enabling users to view and manage emails directly from the Zoom desktop. Users receive AI-generated email suggestions, with the company emphasizing user privacy.


Zoom assures that it does not use user audio, video, or other communications to train its artificial intelligence. Users can turn AI features on or off for sensitive meetings, based on their preferences.


Differences between AI Tools: Zoom AI Companion vs. ChatGPT

While Zoom AI Companion is purpose-built for exclusive use within Zoom meetings, ChatGPT is designed for a broader spectrum of tasks. Additionally, Zoom AI Companion prioritizes privacy by abstaining from using session data for model training, whereas ChatGPT utilizes some data for model training.


A Comparative Analysis Reveals Main Advantages and Disadvantages of Zoom AI Companion


Main Advantages:

  • Comprehensive Meeting Management: Generates meeting summaries, takes notes, and suggests meeting agendas, catering to complete meeting needs.

  • Integration with Zoom Features: Seamlessly integrates with other Zoom features, enhancing overall meeting functionality.

  • Privacy Focus: Prioritizes privacy by refraining from utilizing data as a model for broader company learning.


Main Disadvantages:

  • Not Available as a Standalone Application or API: Currently lacks availability as a standalone application or API, limiting its versatility.

  • Limited Availability: Restricted to paying Zoom subscribers, limiting access to a specific user base.

  • Development Status: As of the end of 2023, the tool is still being developed, implying potential limitations in its current iteration.


In Summary:

Zoom AI Companion, adding knowledge-work-based features for Zoom meetings, addresses typical meeting needs and is designed to optimize the meeting experience. As Zoom seeks to replicate the growth experienced during COVID, it leverages the capabilities enabled by generative AI technologies to propel its advancement.


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