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So how can a maturity model based on ISO standard 30401 help organizations?

1 December 2021
Dr. Moria Levy

KMGN ISO30401 team. December the 2nd, 2021. Today we meet- 8 people representing seven countries, all keen to make a difference. We discuss enablers that can help knowledge managers who are hesitating whether and how to start implementing ISO standard 30401. When talking about assessments that may be part of an implementation toolbox, the question of a maturity model pops. ISO itself never has maturity models (not like CMMI standards). Certification of ISO standards is like a light switch. It's turned on (having been certified) or off (otherwise). Maturity models are more similar to dimmer; they include several levels. But a maturity model does have its advantages and can be easily designed even in an ISO environment, and is important as it can leverage ISO30401 usage. Developing such includes building an assessment for every standard chapter (the knowledge management system, leadership, planning, support, operation, and improvement). Each assessment can contain parameters, based on sub-clauses and keywords mentioned in the specific chapter, these being reviewed and graded in 5 levels, from poor to high.

One can evaluate the organization regarding these topics in the KM context. The direct benefit is a set of grades representing a gap analysis to a potential ISO30401 certification. The indirect and much more important result is having a compass based on ISO30401, as on how the organization can improve its KM initiatives and hence, its business results. This maturity model was not yet developed; however, I believe it will not be long before we invest our resources in such. Be patient. Or even better- help us in doing so.

This post was initially published in LinkedIn

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