1 September 2007
When managing knowledge, we must assume that the workers don't have time to search for the knowledge. Furthermore, the workers don't always know what knowledge they need and where to find it. Therefore, we must provide a solution that combines the 'push' element, i.e. pushing the knowledge to the worker at the right time, in the right context. These solutions, which enable knowledge distribution, are called 'push flags'. These knowledge flags can be integrated into the worker's regular tools and work processes. For example, integrating knowledge about the client, such as when is best to contact him/her, into the Outlook.