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KM technological trends of 2020

1 May 2020

Elad Piran

Knowledge management software and services providers are embracing a fresh wave of technological innovation. It’s necessary because—among both customers and employees—there is a heightened expectation that the right information will be delivered to the right people at the right time."  This passage was excerpted from KMWorld's 100 Companies That Matter in Knowledge Management 2020 (For more, click here).


Analyzing the list of the leading companies in this competition- “Companies That Matter in Knowledge Management 2020”, we can learn that KM new trends in the leading organizations include:

  • BI and data analytics projects

  • Smart content management

  • Smart Search

  • AI and cognitive computation

  • Machine Learning

  • RPA – Robot Process Automation

These new trends represent a development, albeit a moderate one, compared to previous years.

They do not replace classic KM solutions, which continue to be the majority in organizations, rather complement them, suggesting a blended offering.

Most solutions are yet enterprise-based, but the leading organizations are slightly starting to move to cloud-based KM services.

We believe that COVID 19 will accelerate this trend of cloud services, and as well change the pace of other KM initiatives.

We probably have to wait patiently in order to fully learn the long-term effects of what we are experiencing nowadays. Let us all hope for good health, business success and KM prosperity.

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