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Embracing Change: The Role of Technology in Shaping the Modern Workplace

1 September 2016
Yanina Dayan
A robot and a finger touching a finger

In recent decades, and especially in recent years, we've seen technological advancements that profoundly shape our lives and work. Smartphones, laptops, high-speed internet, and cloud computing, among others, enable communication, information storage, and transfer from almost anywhere and anytime. Tasks like phone calls, faxing documents, working on computer files, and even sending emails were once limited to the workplace. These advancements have brought about significant changes in both our daily lives and the work environment.

The contemporary work landscape reflects enhanced flexibility, empathy towards employees, and a focus on thought, creativity, and talent, driven by technological innovations and the following factors:

  1. Employees value the flexibility to work from any location, at any time, and on any device.

  2. Traits of Generation Y: Millennials prioritize maintaining a work-life balance over career advancement, place less emphasis on job security, and are hesitant to take on substantial work responsibilities if they require excessive effort. Notably, they tend to change jobs frequently, averaging seven by the age of 30 (as per Wikipedia).

Here are several examples of technological changes impacting the nature of work:

  • Flexibility in the Work Environment: Companies provide employees with laptops and smartphones, supported by comprehensive assistance for seamless and secure usage from any location. This support for mobile workspaces enhances employee availability and efficiency.

  • Utilization of Video: Businesses employ videos for training, information dissemination, and data presentation. Video Content Management Systems (VCMS) offer capabilities similar to traditional document management systems, facilitating smooth integration into workflow processes.

  • Integration of Smart Machines and Automation: Smart robotics can recognize users' emotional states and offer tailored solutions, streamlining everyday business tasks and saving time and money. For example, IPsoft's Amelia, leveraging cognitive abilities, provides human-like interaction across various applications, including Help Desk solutions, often eliminating the need for outsourcing.

  • Adoption of Mobile Cloud Computing (MCC): Companies provide real-time access to organizational resources from any device and location through cloud providers, alleviating concerns about device complexity and data storage. Leveraging mobile devices within a cloud environment enhances productivity, increases employee satisfaction, and improves service quality, as demonstrated by findings from the KPMG Cloud Survey Report.

  • Digital Transformation: Transitioning processes from analog to digital enhances organizational performance and facilitates superior product and service delivery. Embracing digitalization is essential for leveraging the full potential of emerging technologies to empower the future workforce.

Essentially, companies acknowledge that technological advancement, combined with talent retention, is crucial for achieving enhanced productivity and meeting business objectives. By providing employees with a premium, technology-driven user experience, organizations create thriving work environments that surpass their counterparts.


8 Tech Trends Changing How We Work In 2016


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