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D
Dashboards

The term 'Dashboard' has become a common term when presenting information, but do we really know what the term actually means?

The term has at least two meanings related to the world of computerization. The first refers to the visual design and interface through which users experience the chosen Knowledge Management solution (SharePoint's first portal interface, six years ago, was called Dashboard. Only later were the Tahoma and SharePoint created). The second meaning regards the graphic indication that presents processed organizational data. If so, when one uses the 'Dashboard' in a Knowledge Management context, what does it mean?

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Dictionaries

What is taxonomy?

The term taxonomy refers to the organization's dictionary; the professional and organizational jargon.

The taxonomy is usually composed from two dictionaries combined: One describes the organization's professional side (e.g. the worlds of software, medicine or cellular); the second one describes the world of organizational terms (unit names, context and connection to the parent organization). Usually, the first category repeats itself in different organizations which deal with similar activities while the second one is unique to the organization. The taxonomy is used (during the construction of the ontology) for creating properties and values and enables:

  • A uniform language between different parties in the organization.
  • Planning orientation in databases and knowledgebases.

Taxonomy includes the organizational language and the manner in which the organization organizes the information. Thus, for example, organizational taxonomy can contain terms related to types of products, types of currency, business fields, geographical fields, departments/teams in the organization, types of clients etc.

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Digital Customer Experience

Have you ever heard of the term Digital Customer Experience? The term originally referred to the experience (i.e. process) the customer experiences when interacting with a brand's online digital platform. Nowadays, it refers to many types of audiences and digital interfaces.

Many perceive Digital Experience as a one-time event, yet it is actually an experience comprised from a number of 'paths' that the customer takes when interacting with the brand: online purchasing, social media, customer service, etc. These paths define the overall experience as either overall positive or overall negative. In this technological day and age, internet platform managers are investing much effort in deciphering the ultimate Digital Experience. They try to generate emotional connection via the platform, receive feedback and answer their various needs.


In order to attain the ideal Digital Experience, we must get into the users' heads and realize how they work, the reasoning behind their choices and how to make them enjoy their experience so that they wish to repeat it. Accordingly, many insights have been attained due to much research revolving this issue: improving customers' Digital Experience.

So here are 5 important insights I collected. I believe they can help us better understand the customers and what they're looking for:

  1. Get to know the user: get acquainted with the customer to tailor a unique Digital Experience for them. This might sound obvious, but many companies do not sufficiently invest on researching their customers despite the numerous available options.
  2. Key points: find the key points in which your users expressed contentment and/or got stuck. These enjoyable points are probably those that distinguish your business and promote it. Therefore, it is best to focus on them.
  3. Feedback: for you to successfully create a perfect Digital Experience, you must rely on the users and allow them to provide you with feedback. You can now improve the experience according to the customers' requests, which sends them a clear message: we care about you.
  4. Technology/infrastructure: users expect to receive a perfect Digital Experience. For example, even a mere ten second wait for a page to upload can send more than 50% of web-surfers away. Invest in your platform, it is the key to your success.
  5. Retaining the users' overall lifecycle: many platforms focus most resources on sales and marketing. While this does prove effective in expanding their customer circle, it also ignores equally critical stages like customer service and retaining current customers. In other words, Digital Experience isn't merely an initial process intended for newcomers. It is a constant and apparent investment in all customers and all users at all times.

In conclusion, success is measured in investment and care for detail: the more you invest, the more you will be rewarded for your efforts. You must understand that the process isn't complete once you've succeeded providing users with a successful Digital Experience. People constantly change their preferences, trends are being set daily, new technologies are being invented as you read this piece. Therefore, here's my tip: stay updated and keep on trying to improve your users' experience.

 

 

Digital Nervous System

The computerized infrastructure (desktop, server, network and software) which provides information and supports the decision making process in the organization. Knowledge Management can serve as part of this system. A Digital Nervous System is a term which has gotten much publicity due to it being a core component in Bill Gates and Collin Hemingway's "Business @ the Speed of Thought" ('Using a Digital Nervous System').

Digital Nomad: Digital tools for beginner nomads

Organizations and companies understand that the square thinking dictating that workers must come to work at an office every day is a thing of the past. Once, workers indeed needed their position and environment in order to do their job. Nowadays, with the entire world connected and most of the work done with computers, there are many digital tools and technologies that enable remote work in nearly any field. Workers seek wealth and opt for working outside an office in both a different environment and usually different work hours.

One of these phenomena is known as the Digital Nomad phenomenon, around which a great community is constructed as well as international internet meetings.

According to Wikipedia, " Digital nomads are a type of people who use telecommunications technologies to earn a living and, more generally, conduct their life in a nomadic manner ". These people actually have decided to be referred to by a term that doesn't always ring as positive: a nomad.

The Israeli nomadic community is comprised of over ten thousand members which seemingly have almost nothing in common. One sits in his hometown café, while the other sits on beaches. However, they both choose to work from afar and conduct meetings through tools such as Skype, Zoom, etc.

Some companies even take pride in their lack of physical offices. They do, however, require all workers to meet frontally once in a while. Some large websites concentrate lots of information nomads might find useful. The largest of these websites is nomadlist.com.

In order to successfully manage such companies, or to allow workers to do their job despite obvious distractions, several digital tools help workers stay organized and self-disciplined. Furthermore, efficiency and clear rules are required: where and how are products stored, how to follow the content, and how to stay up to date with these technologies and master them. Each organization has its methods and definitions according to company policy which update policy according to the current zeitgeist.

I am a member of several groups. One recommends digital tools and explains how to operate them, while the other recommends workspaces and supports members in all areas of life.

Hereby is a short review and introduction to a number of useful tools that nomad groups use. These tools can benefit everyone, simplifying their daily conduct.

 

Toggle

https://toggl.com/

every job involves charging customers and keeping tabs on time invested. Toggle is a cloud software with a website and PC/mobile app. It is simple and useful: a button to start the clock running and another to make it stop. It creates reports according to customers, projects, hours, keywords, etc.

Its free version is fine, organizations and companies require a fee.

For virtual meetings, there's Zoom.

Zoom is a large and well-known company. Nearly every organization has either checked out or purchased their product. The product requires downloading the software to the device and enables multiparty video conferences. These meetings can be recorded and include features such as screen sharing. It relies on an internet infrastructure.

WhatsApp is more suitable for internet video conversations involving few participants. There are also other products in this field, such as Google's Meet and Teams found in Microsoft's 365.
file storage cloud

This field features a number of familiar products. I assume you've used at least one of the following platforms. These platforms can be accessed via mobile, browser and PC.

Google Drive: Google's cloud which every user is granted access to when opening a Gmail account. The drive itself contains several products that serve as alternatives to the regular office.

Dropbox: a classic, folder-based product. Dropbox has recently collaborated with Microsoft, enabling documents to be edited directly from the cloud using the 365. Its advantage is the comfortable setting it provides for units to work collaboratively.

OneDrive: Microsoft's cloud, which enables integration with Microsoft's tools and the Windows framework. Its second advantage is the fact that many organizations use it.

 

 Automation

Zapier  https://zapier.com/

An automation tool that has gained momentum in recent years and enables a simple connection for recurring tasks. For example, when an email containing an invoice, the system will activate a trigger that will file it in the drive's invoice folder. Thus, at the end of the month you can share your folder with your accountant. This tool has over 1500 products comprising a comfortable interface making work easier and more efficient without requiring any code.

 

Integromat

https://www.integromat.com/en

Another automation tool, it is Zapier's greatest competition and equally recommended, focusing on interface and comfort.

 

Personal information management

Notion- https://www.notion.so/

A fairly effective tool that recently returned in many groups. It allows workers to save websites and articles they've read according to subject, task list, sticky notes, project management, knowledgebase and several other criteria. It even allows you to set up and publish a simple blog/website.

 

Basic design

Canva- https://www.canva.com/

A useful tool in everyday life, Canva enables simple design using premade size templates and requirements according to selected media (Facebook, website, banner, etc.) thus attaining a fair performance level. That said, if a professional level is required, design personnel should be contacted.

 

References

https://he.wikipedia.org/wiki/%D7%A0%D7%95%D7%95%D7%93_%D7%93%D7%99%D7%92%D7%99%D7%98%D7%9C%D7%99

Digital workspace portal

The term Digital Workspace portal' is simply a hip way to refer to a Job-related portal (see respective tip). Every Knowledge Management project, including a portal, has its knowledge producers on one side and its knowledge consumers on the other. The knowledge organized in the portal is comprised from two types:

  • Horizontal knowledge- such as information on the company, information in HR subjects, etc.
  • Vertical knowledge- job related knowledge related to worker's immediate work environment. The same knowledge serves as a central utility when dealing with data, knowledge and information and enables the worker to perform his/her job better. Instead of the worker wasting time searching for the information, he/she can use that saved time performing his/her job.

Another noteworthy point is that our objective is to bring the required knowledge closer to the worker optimally in the most accessible, intuitive and quickest way (i.e. in the lowest number of clicks possible).

Dynamic BI

Dynamic BI is Business Intelligence which is updated when the organization needs the information. Supposedly, this information can be updated once every few months, but in most cases in order to ensure full update, we are indeed discussing a database environment that is updated quickly, at least once every few hours. Dynamic BI is meaningful since it can provide the organization with time-dependant answers; i.e. questions that are answered differently according to the time at which the information was reviewed. Again, we are talking about quick update.

What applications should be changed so frequently? One of the most meaningful applications is ratemaking. When we wish to set rates according to field parameters, the dynamic BI is the component that allows us to do so. This is true in hotels with a different tariff according to room level occupancy level, and just as true for toll roads with a rate changing according to their load. Dynamic BI can assist in making decisions related to mobilizing and the supply chain in general. The examples are multiplying daily.

Nevertheless, we must remember that we are merely human. Our decision-making rate is not as quick as we might hope, and some of them might not be relevant anymore. Dynamic BI is validated when it assists in deciding automatically, without human touch. In the aforementioned examples (room tariffs, travel rates, mobilization decisions etc.) automatic decisions are quite reasonable.

 Where can the problems rise? When this data contradicts other data we bring to the database, when other data is updated only daily, weekly or monthly and therefore (their summaries) don't match the data flowing continuously. It is clear to us that we must be cautious of gradual drifting that will cause a general update of the entire database continuously.  This is an expensive move that can disturb the operational system's regulatory work. Consider, when implementing dynamic BI, what is the benefit, what are the risks (such as the contradiction we mentioned, or massive investment in continuous information transfer) and choose the right path for your organization. Just remember: decide this intelligently and announce it. Do not be lead; lead.

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