2Know Magazine: Sharing KM Knowledge
2Know: Sharing KM Knowledge
May 2020 - Magazine No. 248
May 2020 - Magazine No. 248
Edition:

Technology is everywhere and has been so for years. Everyone understands that digital solutions are the future and an inevitable necessity. Nevertheless, these solutions have been dragged, stored, and labored upon for years till a solution that may fulfill our needs as citizens and consumers.

The Covid19 crisis, which we are all experiencing for the first time is shaking everyone and altering many aspects on a micro level (our everyday lives) and on a macro level (society, economy, and culture). Yet despite the crisis, this situation may be regarded as a great opportunity for a positive change concerning our use of technology.

Technology is finally emerging in all its glory! Organizations and government offices are retrieving their previously stored plans and the conservative mode is reconsidering its course of action. This change is much needed in order for us to overcome the current crisis and perhaps even start conducting business differently in the 21st Century. Technological companies opt to work using a cloud module, banks are considering "helicopter finances", etc.

Furthermore, advanced applications for locating Coronavirus centers have been developed across the globe. Google and Apple have even made joined forces in developing such an application! More companies are enabling safe work from home, companies are cooperating and even sharing code over which they toiled- all for the greater cause. Learning has gone online, medical services have become remotely accessible, and buildings are being swiftly adapted to patients' needs. Deliveries, despite their poor handling of unprecedented overload, is experiencing the increasing need for a quick technological world. And of course, Zoom which has taken control of us in a heartbeat.

Seeing these abilities finally manifested, I wonder: what can we emulate and implement in our organization?

  1. Remote learning

Making the organizational information and the unique systems accessible to the workers which are required to perform their ongoing tasks optimally.  Organizations need to develop an infrastructure that supports learning and work both at the office and remotely (complimentary channels). A remote learning infrastructure will enable flexibility and higher levels of efficiency, especially when no other option is available. This includes remote control of office computers if necessary.

  1. Sharing and syncing activities

Remote working requires teamwork and synchronizing, and therefore calls for a review of relevant tools. A shared task management tool enables maximal coordination via information sharing, storing all data and documents in one accessible location, shared project management and central milestones. These tools include, for example, Monday.com, Notion, and Asana.

  1. Online conversing

Zoom's success proves that this model is right, successful and on demand. It enables maximum flexibility while generating a sense of presence and belonging.  Video platforms for multiple participants can leverage knowledge retention and knowledge development projects, as well as enable sharing knowledge in new and refreshing ways. Address data security and allow access (if necessary) to external platforms which enable this functionality.

  1. Sharing knowledge across units

Focusing and optimizing efficient interfaces between units/parties among which sharing is crucial. The coronavirus crisis, for example, has enabled large entities, which have previously managed their systems separately, to develop an interface enabling vital data flow between the systems so to maximize this period's synchronization and agreed on by all necessary parties.

These are only examples of tools which have been discussed in detail. I believe that organization that will implement them will benefit both from efficiency and satisfaction. That said, this crisis has also demonstrated the need to consider digital solutions for every step we make. Making knowledge accessible via adapted online services alongside traditional services as complementary actions, developing automatic solutions, planning smarter interfaces, surveys regarding tools required in our workplaces and implementing the correct solutions for each organization- these will all lead us to optimal, interesting and shared digital Knowledge Management the likes of which leave the organization functioning better when the next crisis arrives.

 

 

Term: Netiquette
Written By Meirav barsadeh

Communication in the virtual realm is mainly textual. Therefore, the benefits of facial expression, tone and intonation are lost to us. The direct result can be poor communication which can lead to misunderstandings and, in turn, some hurt feelings.

This anonymity can be perceived as a lack of commitment to one another. Nevertheless, most internet users expect that agreements, laws and conventions that exist in the 'real world' will apply in the virtual realm as well. This realm should be seen as extension of the physical reality rather than a new, separate world with a separate set of rules.

This understanding has led to the newly coined term Netiquette, an amalgam of 'net' and etiquette. This term refers to standards and rules of conduct to be followed in this virtual situation.

Its purpose is defining a behavioral standard for online conduct by determining what is permitted, what is prohibited and what is fair. Its ultimate goal is to enable safe use of the web and positive, accurate communication with other users. This universal set of rules is relevant even when national borders are seemingly nonexistent. It addresses the upholding of individual rights, copyright infringement, harassment on the web, and the prevention of child exploitation, etc.

 

 

Written By Elad Piran

Knowledge management software and services providers are embracing a fresh wave of technological innovation. It’s necessary because—among both customers and employees—there is a heightened expectation that the right information will be delivered to the right people at the right time."  This passage was excerpted from KMWorld's 100 Companies That Matter in Knowledge Management 2020 (For more, click here).

 

Analyzing the list of the leading companies in this competition- “Companies That Matter in Knowledge Management 2020”, we can learn that KM new trends in the leading organizations include:

  • BI and data analytics projects
  • Smart content management
  • Smart Search
  • AI and cognitive computation
  • Machine Learning
  • RPA – Robot Process Automation

These new trends represent a development, albeit a moderate one, compared to previous years.

They do not replace classic KM solutions, which continue to be the majority in organizations, rather complement them, suggesting a blended offering.

Most solutions are yet enterprise-based, but the leading organizations are slightly starting to move to cloud-based KM services.

We believe that COVID 19 will accelerate this trend of cloud services, and as well change the pace of other KM initiatives.

We probably have to wait patiently in order to fully learn the long-term effects of what we are experiencing nowadays. Let us all hope for good health, business success and KM prosperity.

 

References:

KMWorld 100 Companies That Matter in Knowledge Management 2020

 

Written by Rom Knowledgeware
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