Knowledge Management
By: Moria Levy (Publication Date: 01/10/2015)

Knowledge Management deals with retaining, sharing, structuring and developing knowledge, using well known methodologies, and serving organizational goals.

This is not the only definition of this term. There are actually tens of definitions for Knowledge Management around the globe. There's even a website which concentrates many definitions for Knowledge Management (At time of this writing- 62 definitions @ http://blog.simslearningconnections.com/?p=279).

Yet this definition and its simplicity encompass meaningful descriptions of the objective of Knowledge Management:

  • Retaining- that the organization will know tomorrow what it knows today. For example: retiree knowledge retaining projects.
  • Sharing- that worker A knows the same as worker B. For example: communities of knowledge managers, a professional website.
  • Structuring- in order to make it easier to reach the knowledge (external structuring)- i.e. arranging documents in a website; and understand it (internal structuring)- i.e. use of templates.
  • Knowledge Development: creating new knowledge so that the organization will know tomorrow more than it knows today. For example: learning lessons, innovation, developing a professional doctrine.

 

Note: Every activity listed above contains some additional activities (each sharing includes structuring, every development includes sharing etc). Nevertheless, we view the dominant component and brand the activity accordingly.

It is also important to point out that every activity contains aspects of computerization, process, culture and content.

Knowledge Management should be methodological, because if we don't act according to orderly methods, we will make great efforts and produce very little, alike any other managerial field. It should be goal-oriented for two reasons:

  1. There is an infinite amount of knowledge and this is the only managed way to prioritize correctly.
  2. Because sharing for the sake of sharing and so on might be interesting yet is not always suitable. Management includes defining objectives.
 
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