CustomersSectorsBanking & Finance

The field of banking is an extremely competitive field. It is highly dependent on data and therefore features a high level of computerization. Nevertheless, many management-oriented decisions cannot be made based solely on data. Knowledge Management in the organization allows banks, credit companies and insurance companies to manage (concurrently to data management) soft knowledge and information and to utilize them in order to achieve a competitive edge.



Case study: lesson management regarding credit

Knowledge Management regarding credit faces the challenge of successfully serving the right knowledge to the right worker at the right time. Providing credit for the right client under the appropriate securities while reviewing all changes in said client's activity and status are obviously not a trivial matter. Inability to actualize credit has direct financial affect on the bank and its profits. Many banks tend to learn lessons when a client is unable to actualize a debt in order to learn how to refrain from repeating this mistake (or similar mistakes). Unfortunately, in too many cases we learn lessons and even distribute this knowledge throughout the organization yet repeat many of these mistakes. Full lifecycle lesson management methodology and technology has improved our clients' quality of lesson learning and in turn reduced the amount of repeated errors. Incorporating lessons into structured work processes eases the task of preventing these recurring mistakes and enables saving money and minimizing exposure when providing credit. 

Case Study: website for insurance agents

In the past, most insurance brokers worked with one main insurance company and the products provided to clients was quite limited. Times have changed. Agents compare themselves to others and clients seek to know mote. Insurance companies must provide agents with the knowledge: knowledge required for 'selling' this insurance company as opposed to others, and knowledge required in order to sell additional services to clients. Data is simply not enough. They must provide explanations and rationale all in an agent-friendly manner without overburden him/her.


The added value of setting up designated websites is integrating the data, information and knowledge and presenting all information regarding specific content: complementary marketing material, instructions for operating systems, links to executive systems, relevant forms, etc. An information and knowledge website provides this content and literally enables selling more quickly, efficiently and simply.

Clients:

Israel bank
Hapoalim bank
Discount bank
Leumi bank
Mercantile Discount Bank

Union Bank
Harel Insurance
Leumi Card
Clal Insurance
Bank of Jerusalem
Mizrahi-Tefahot