SolutionsService Centers

Service centers are characteristically manned by people who are typically newcomers to the organization and must mediate large amounts of knowledge to their clients not only professionally but quickly, clearly and uniformly.

ROM Knowledgeware specializes in setting up and upgrading Service Centers’ knowledge bases in order to ensure these goals are attained.


ROM coordinates a forum for the managers of the Service Center’s knowledge bases in Israel.


ROM also offers a supportive software product, Omer, which used cloud technology and is suitable for small/medium sized organizations which must manage this knowledge in a simple and cost-effective manner.

Clients include: ExLibris, Amdocs, Teva, YES, Mizrachi Tfachot Bank.